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Shipping & Returns


RETURNS

If you are not 100% satisfied with your purchase, you can return your item to us for an immediate exchange.

How do I exchange my item?

1. Return the item along with your receipt to:

Urban Wear
Grand Plaza
27-49 Browns Plains Road
Browns Plains
QLD, 4118

2. Hold on, there is no step 2.  That's it!

When we receive the item, we will give you a call to discuss a substitute.

International Returns
To our family from across the waters, you will need to pay for freight.  You can either pay it directly to our Paypal account or we can process the payment via Credit Card.  We will discuss all the bits & pieces over the phone :) 


Refunds

We can only refund if an item is faulty.


SHIPPING

Australia

FREE SHIPPING APPLIES TO AUSTRALIAN ORDERS SPEND OVER $100

Order under $100  Under 500g = $7.95 
Order under $100  Over 500g    = $12.95

New Zealand

0  > 2kg   = $15.00
2 > 2.5kg = $16.98
2.5 > 3kg = $18.96
3 > 3.5kg = $20.94
3.5 > 4kg = $22.92


Australia
Orders received by 2pm will have a guaranteed next business day delivery to most major cities in Australia.

Where this is not applicable, orders will generally take between 2-5 business days.

New Zealand
2-5 business days. 
We use a highly reliable courier service. 

International
Delivery times for international orders can take anywhere between 2-10 business days.

To ensure speedy delivery for any international orders (outside of NZ) we would highly recommend any purchases to be made via Paypal.


All Credit Card orders received from outside Australia/New Zealand will require authentication. We will request a copy of both the front and back of your Credit Card along with photo ID.

We randomly submit requests for photo ID for International orders in excess of $100.

We perform random weekly authentication checks on overseas orders.

We are happy to ship to PO boxes, however first time orders to a PO box will be required to provide ID verification.
 


STUFF YOU SHOULD KNOW

Please note, the above quoted delivery times are guidelines and are not guaranteed unless stated otherwise.

All products are sent brand new.  Urban Wear is not responsible for damaged goods that take place in transit to your delivery address.

 

TAXES

If applicable, all customs taxes & duties are to be paid by the customer.

Orders that incur customs taxes are payable only by the customer on arrival of goods

Goods being imported to New Zealand over $200.00 NZD may incur customs taxes.

If you want to calculate any NZ import taxes we recommend the use of WhatsMyDuty.org.nz from NZ customs